Refund policy
We apologize for any inconvenience you may have experienced with your order. To initiate a return or exchange, please follow the steps outlined below:
Login to our Online Return Portal: Visit our return portal and log in using the email address used to place your order and your order ID. If you don't have an account, you can create one using the same email address.
Select the Items: Choose the products you wish to return or exchange from your order. Please ensure that the items meet the following criteria:
Items must have the original tags still attached.
Items must be in their original packaging.
Items must have no visible signs of wear or use.
Print the Prepaid Shipping Label: Once you've selected the items, you will receive an email with a prepaid shipping label. Please print the label and affix it securely to the package you are returning.
Package and Ship the Items: Place all the items you are returning in a suitable shipping package and seal it securely. Drop off the package at your nearest shipping carrier or schedule a pickup as per the instructions provided with the shipping label.
Additional Information:
Refund Processing Time: Once we receive your returned items, it typically takes 3-5 business days to process the return and issue your refund. The timing may vary depending on your original payment method and financial institution.
Replacement Product: If you would like to exchange your item for a different product, please indicate your preference during the return process. Once your return is processed, we will ship the replacement item to you.
Store Credit: If you choose to receive store credit, it will be issued to your account once your return is processed. You can use the store credit for future purchases on our website.
Shipping Fees: We provide a prepaid shipping label for your return, so there are no additional shipping fees for you to pay. However, if you choose to use your own shipping method, the shipping costs will be your responsibility.
Restocking Fees: We do not charge restocking fees for returns or exchanges.
Lost or Damaged Returns: In the unlikely event that your return gets lost or arrives damaged, please contact our customer support with your order details, and we will assist you in resolving the issue.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team at [XHCHYYDS@gmail.com]. We're here to help you with any concerns regarding returns or exchanges.